Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8475 Someone from NSW thinks vodafone is It is the worst service and coverage of all mobile phone carriers. at 29 Dec 2010 02:08:09 PM
I got a phone through vodafone. I work upstairs from (in the same building) as a vodafone dealer. I have no coverage in my own OFFICE!!!
I also have a Nokia N97 mini as part of my package. Because I got the phone from another dealer, the one downstairs (303 Pitt St) will not fix it for me. They said I need the reciept with the serial number. I called vodafone. On the phone, I was told by the machine it would be a 40 min. wait as all operators were busy. Arghh.... 40 minutes is inexcusable. I waited anyways. I spoke to someone after about 20 minutes. She took all my details and told me they would look up the serial-numbered receipt and email it to me. She said it would take 2 days at the most. That was 5 days ago! Still nothing.
The woman on the phone was clearly in an Indian call centre and said whatever she could to get rid of me. My service is still horrible and my phone is still broken.
Voda - FAIL!!!
I also have a Nokia N97 mini as part of my package. Because I got the phone from another dealer, the one downstairs (303 Pitt St) will not fix it for me. They said I need the reciept with the serial number. I called vodafone. On the phone, I was told by the machine it would be a 40 min. wait as all operators were busy. Arghh.... 40 minutes is inexcusable. I waited anyways. I spoke to someone after about 20 minutes. She took all my details and told me they would look up the serial-numbered receipt and email it to me. She said it would take 2 days at the most. That was 5 days ago! Still nothing.
The woman on the phone was clearly in an Indian call centre and said whatever she could to get rid of me. My service is still horrible and my phone is still broken.
Voda - FAIL!!!