Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8481 Someone from NSW thinks vodafone is The Worst at 29 Dec 2010 02:15:00 PM
Recently I rang Vodafone to pay the current bill but, just before I was to be given the receipt number, the automated system said that they had a technical difficulty and that I would need to try again. I ended up paying twice as the first payment went through! When I rang them I told them that my bank could not reverse the second payment and that they would have to do it as I had been in a similar situation before. They insisted that I ring my bank! I rang them back and got onto them after a lengthy amount of time. The Indian woman said that they would not fax my bank to reverse one of the payments even though I had all the details. This time she said that it would take at least 5 working days whereas the manager I had ended speaking to the first time said 3 to 5! I asked to speak to the manager again and she took my phone number and said that she would get him to ring back. He rang and told me that he could do nothing! He said it was up to the credit department and all he could do was mark it 'urgent'. I never got the refund! Instead they deducted the mo0ney from my next bill when I had told them that I was short of funds as it was Christmas!! By the way they spoke to me, they obviously didn't care even when I told that at the end of the contract I would be going back to Telstra! It was obvious to me that I was dealing with Indians and I therefore believe that I was dealing with an Indian Call Centre. The first person I spoke to I could not hear properly as his voice kept cutting in and out. Also he acted like he was dumb! I presume this was to put me off so that I would give up!! I do not like dealing with Indian Call Centres and this is why I changed my son's mobile over from 3!
To make things worse, my daughter is also with Vodafone and I have not been able to reach her ever since she went to stay in country Victoria. Too bad if I needed to contact her on an urgent matter!
To make things worse, my daughter is also with Vodafone and I have not been able to reach her ever since she went to stay in country Victoria. Too bad if I needed to contact her on an urgent matter!