Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8483 Someone from QLD thinks vodafone is Poor Quality at 29 Dec 2010 02:17:09 PM
In a 2yr monthly contract on Wireless Internet. Can't wait to finish in Sept 2011.
Voda staff told me that if I have good reception with phone, Wireless Internet should be fine. Not so! As a result,my Internet experience is a nightmare. I go for days without a connection. When I have a connection it drops out within minutes. I cannot update Anti-Virus, Windows updates, or necessary printer updates etc. Impossible to Skype to communicate with daughters interstate. Tech Support in Cairo are frustrating, they try to blame my computer until we try everything else, then after about 50 mins of do this, click that etc, they have no solution. I give up and not bother! Last week, at 7pm decided to ring Support, the local inanimate voice asked me the usual 10 questions to establish nature of my problem. Hold on Sir will put you through to support. THEY could not connect for 30-40 minutes. When we connected with Cairo, the phone rang and rang. At last a young polite man answered and told me "Sorry, cannot help you, the office is closed...we close at 2.30pm in Cairo!!!!" I was stunned....and I lost it....poor guy...but God knows how frustrated I am....My connection drops out by the time I finish an email...I cannot be sure if bank payments have gone, and I get charged $25 each time by bank, and then I have to argue with them. I have lost relationships. Friends don't believe that I go for days without a connection, so I cannot communicate. Would love to communicate with daughters and see my grandchild via Skype! I am so so so frustrated. The reception bar on the the connectivity box is never better than the little bar. If there is rain in the area, no hope of connecting. At busy demand time of Internet services, no hope. Then when I connect, it just lets me down withing minutes....simply pathetic...simply poor...just frustrating...I hate it. Will change my phone to another company as well. And they always assume that it is my computer at fault....It never is...!Ughhh!
Voda staff told me that if I have good reception with phone, Wireless Internet should be fine. Not so! As a result,my Internet experience is a nightmare. I go for days without a connection. When I have a connection it drops out within minutes. I cannot update Anti-Virus, Windows updates, or necessary printer updates etc. Impossible to Skype to communicate with daughters interstate. Tech Support in Cairo are frustrating, they try to blame my computer until we try everything else, then after about 50 mins of do this, click that etc, they have no solution. I give up and not bother! Last week, at 7pm decided to ring Support, the local inanimate voice asked me the usual 10 questions to establish nature of my problem. Hold on Sir will put you through to support. THEY could not connect for 30-40 minutes. When we connected with Cairo, the phone rang and rang. At last a young polite man answered and told me "Sorry, cannot help you, the office is closed...we close at 2.30pm in Cairo!!!!" I was stunned....and I lost it....poor guy...but God knows how frustrated I am....My connection drops out by the time I finish an email...I cannot be sure if bank payments have gone, and I get charged $25 each time by bank, and then I have to argue with them. I have lost relationships. Friends don't believe that I go for days without a connection, so I cannot communicate. Would love to communicate with daughters and see my grandchild via Skype! I am so so so frustrated. The reception bar on the the connectivity box is never better than the little bar. If there is rain in the area, no hope of connecting. At busy demand time of Internet services, no hope. Then when I connect, it just lets me down withing minutes....simply pathetic...simply poor...just frustrating...I hate it. Will change my phone to another company as well. And they always assume that it is my computer at fault....It never is...!Ughhh!
29 Dec 2010 09:43:24 PM: And everybody here (and more people in the country) know you are sooo right !!!!