Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8491 Someone from NSW thinks vodafone is customer service at 29 Dec 2010 02:23:02 PM
I got the vodafone prepaid broadband last month, it came with 3gb of data. the customer service staff said that once its finished i can come back and convert it to the post-paid month-by month plan. i asked them specifically if i need to need to bring any documents and they said no. when i got back to convert after 2 weeks or so, the staff wouldn't do it and gave me a list of documents to bring. they were rude and wouldn't even listen to us. The worst customer service ever!!!
29 Dec 2010 02:29:03 PM: my mum got the same problem. i got her the $49 prepaid modem & it came with 1GB. she was told the same thing about going onto the month to month internet plan. she went up to the store to do it but she got knocked back (didn't get approved). she was told that she would get a letter in the mail explaining why she got knocked back. she's still waiting for the letter. i had the month to month vodafone internet put in my name. what a fucking hassle that was. i rang vodafonefone weeks ago to have the bill sent out to me in the mail but the stupid retards at vodafone reckoned they emailed it to me which they didn't. fuck them i say.
29 Dec 2010 03:56:55 PM: Declined for credit.