Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8499 Someone from VIC thinks vodafone is Criminal at 29 Dec 2010 02:33:16 PM
I Have been a vodafone customer for more than 3 years and got a contract with the iphone 3gs and was given a coverage map the day i signed up ensuring me that coverage was not a problem in my area.
I was soon to find out that this is not the case at all. I cannot get coverage in my house or outside unless i get up on my water tank which is very dangerous.My boss has almost given up trying to ring me because it constantly drops out and then costs more to ring back again and again.
One night i came home from the city on the train and tried ringing my wife to pick me up from carrum station in melb but had no reception on the train all the way from parkdale so i ended up having to ring from a payphone and yet costing me even more money! Voicemail is constantly down or you dont get the message untill hours later and i cannot send emails from my iphone.
I have complained to vodafone on their website more than once and their response was "we are working on it", i must be a big job because that was last year and its still no good!I cant believe i am legaly bound to a contract that i have to pay for when they are clearly not providing the service that they promised. Like in said above its Criminal.
I was soon to find out that this is not the case at all. I cannot get coverage in my house or outside unless i get up on my water tank which is very dangerous.My boss has almost given up trying to ring me because it constantly drops out and then costs more to ring back again and again.
One night i came home from the city on the train and tried ringing my wife to pick me up from carrum station in melb but had no reception on the train all the way from parkdale so i ended up having to ring from a payphone and yet costing me even more money! Voicemail is constantly down or you dont get the message untill hours later and i cannot send emails from my iphone.
I have complained to vodafone on their website more than once and their response was "we are working on it", i must be a big job because that was last year and its still no good!I cant believe i am legaly bound to a contract that i have to pay for when they are clearly not providing the service that they promised. Like in said above its Criminal.