Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8506 Someone from QLD thinks vodafone is Massively! at 29 Dec 2010 02:37:54 PM
I have my phone on silent most of the time at work and as a result if someone calls and I miss it, they generally leave a message for me to call them back. Problem is, the messages don't come through to my phone on average for about 2-3 hours later and the phone doesn't even register that I've had a missed call. My calls cut out, the internet is constantly dropping out, I can get reception in my kitchen but not my bedroom (which is right next to the kitchen) and I live in Mt Gravatt! But this is all on a good day. A good day is classed as one where the hand set (which is only 18 months old) actually works. I am typing this whist having been on hold to Vodafone now for the last 35 minutes. I orginially called to find out when my contract will be finalised with them due to my handset not working, the CS rep suggested I speak with someone about their "loyalty phone upgrade" program. So after waiting 35 minutes on hold, I was then informed by the next person that I would have to pay an extra $30-$50 per month just to have a new phone for the next 12 months otherwise I can pay for the remainder of my current phone which would be just over $300.00! Not really sure how this is a loyalty program considering it means me having to pay them more for a service that DOESN'T WORK!