26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8563 Someone from WA thinks vodafone is Vodafone is a joke! at 29 Dec 2010 03:59:12 PM
I have had poor internet service since I began my contract. It drops out more times than it is connected as a student who relies on the net for research it is starting to impact my studies. Trying to contact Vodafone to sort this out has been nothing short of a complete waste of time. I spent an hour on the phone only to be told by a foreign call centre operator "I don't know anything about that" and who tried to put me on hold again. My partner tried after this and spent two hours on hold. Got through to someone only to be transferred to another department and put on hold again. At this point he succeeded in getting put through to the cancellation department. Win for us, right? Not really. He got a recorded message saying "the department is shut" and vodafone cut him off. He tried again yesterday, demanding to speak to a manager. After getting passed around several times he finally got someone who at least agreed to waive my next bill but said to ring back tomorrow. He rings back - spends 40 minutes on hold - gets put through. Gets cut off. Instead, I try sending several emails. The only response I get is "we are closing the correspondence". This is beyond a joke! We are at our wits ends now and have no idea what to do. I have contacted the ombudsman and have to hope that will accomplish some real results.