26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8577 Someone from VIC thinks vodafone is Vodafone isn't that bad surely?? at 29 Dec 2010 04:29:55 PM
I have Been vodafone customer for the last five years and am lucky enough to have found a store that has gone through several coverage issues and customer care calls with me. I think vodafones coverage can be pretty poor a lot of the time, by they are by far the best deal I have received and now I can call people on three and vodafone unlimited, excellent!!! The sales advisor at my store who I visited today said that yes calls are dropping out a lot at the moment and Internet is really slow and unfortunately for the customer, do many customers are buying high data intensive phones and mobile internet that the network upgraded towers have not been able to keep up with it!! Also there is an issue because 3 customers are now roaming onto the vodafone networks as there is network congestion on their roaming partners network making everything a whole heap worse!!! I know it's not the consumers fault, but they have shown me a whole heap of towers that hvw gone up around the Brighton area, and there have been soooo many, and apparently lots more to come with this merger blah blah blah. I say stick in there because they are definatley the best value. I also recommend going to get your services from the smaller stores not in the shopping centers, it's nice to have someone remember your name!!