26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8580 Someone from NSW thinks vodafone is poor service at 29 Dec 2010 04:35:35 PM
2 vodafone shops where i signed up my phones have closed down. The first shop provided totally wrong information about what means the "cap". The misleading caused me paying $ 2,000 phone bill 1 month. When I called vodafone to complain, the answers is: it the fault of the shop owner, not vodafone. 2nd shop i signed up my iphone has closed as well, also provided me the wrong information about overseas service fee, this time i even did not bother to complain since i know i will get the same excuse. Vodafone is definitely providing very poor service to their customers. At the meantime, i sometimes got signal problem even in the city. As a customer, i am NOT happy.
29 Dec 2010 04:59:19 PM: Don't be unhappy Sign up to class action against Vodafone and claim compensation.
30 Dec 2010 06:44:19 AM: Vodafone has dealers that are separate from vodafone and just sell vodafone product therefore it is the shops fault
1 Jan 2011 06:38:29 PM: Spare a thought for the franchisees.. They must sell this dodgy product to feed their families. It was good up until the merge now it's all gone pear shaped. VHA has sent my business and me personally broke. How can I honestly "sting" customers? VHA will not admit they are at fault as every franchisee will sue them. I've just recently refinanced my property to the tune of $100k.. I never signed up for a dodgy network of merge!! Now I'm going to lose the lot!! Care factor from VHA is zero... Can't wait for my barrister to get back from annual leave!!! Good luck to each and everyone of you! Don't give the pricks the satisfaction!!!! Two cans and a string will do me!!! NJ