26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8596 Someone from NSW thinks vodafone is Extremely at 29 Dec 2010 04:59:18 PM
Well after multiple phone calls and being left on hold or waiting for the callback (that doesn't come) I am over it. I am complaining about my phone and vodafone's poor service areas and performance issues.

I constantly have people call me and my phone goes straight to voice mail. Same as SMS's disappearing or arriving hours late. My phone disconnects mid-call constantly!

The service is so poor I have purchased a SIM with another provider and tested my handset with zero problems. So for the past 3 months I have been migrating over. I want to exit. However, now I am told I need to pay out my contract (6 months x $49)!!! Vodafone's service is so bad I am forced to go elsewhere so why should I be held to that? I want out but at nearly $300 to exit this is extortion. I do not want to be paying two providers.

My family are all on vodafone and experience the same problems. What I want to understand is what happened recently (last 3 months). The service is not worth the money.

I recently understood they can void this exit fee if the service area is a known problem area. This is nearly everywhere I go however particularly at home it is amplified and as I said the whole family is affected.

29 Dec 2010 05:06:44 PM: Yea if you are having really bad reception issues they should let you cancel without any fee, but they might ask for the phone back. Keep contacting them and if they can't resolve your issue then it might be worth going to the TIO.