Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8602 Someone from ACT thinks vodafone is Extremely at 29 Dec 2010 05:03:40 PM
I entered into a 24 month iPhone contract with Vodafone, 15 months ago. In that time, I have had 2 iPhones and an HTC Legend, all of which have failed me. I phoned Vodafone to tell them that my signal was cutting out completely every 60 seconds and I was losing phone calls, messages and emails. I was told by their customer support to troubleshoot my phone in all the areas I was receiving signal trouble to see if I was in a low signal area. I explained to them that I travel all over NSW and ACT and I am not willing to do that. Vodafone technical support (obviously based in a non-english speaking country) told me that unless I was willing to do this, they would not help me. I was understandably furious, as I relied quite heavily on my phone for business purposes. AFter 2 weeks, Vodafone technical support hanging up on me 3 times and getting nowhere, I finally resorted to legal action. It is quite funny how quickly they are willing to help you when you inform them that you have written to the Telecommunications Ombudsman and your lawyer explaining exactly what has happened, with transcripts of all my conversations with Vodafone. I was quite quickly contacted by an Australian Vodafone person, who sent me the HTC legend, hoping this would fix the issues. Unfortunately, this did nothing and I continue to have the same issues. I have since done a SIM replacement, with no prevail. I am back at square one, with poor quality signal/reception, no way to contact helpful support and a Vodafone Call centre who is not willing to help me even though I ahve been a loyal customer of theirs. I even asked to end the contract, telling them that I would not pay out the rest of the contract as I had been severely inconvenienced and was told that I could not do that and if I was to attempt it, it would take weeks to gain approval from their management team. ONTOP OF THIS, YOU CANT EVEN PAY YOUR DAMN PHONE BILL AT A VODAFONE STORE!!! I am more than happy to take this further legally, and its very obvious that other customers have been screwed over too. Poor form!
29 Dec 2010 05:39:44 PM: Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.