Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8626 Someone from NSW thinks vodafone is Poor customer service line at 29 Dec 2010 05:28:48 PM
I called the customer service line at 7:45pm one evening from my home phone to complain about not being able to send or forward emails. My call was answered just before 8pm. My personal details were called up on the service screen. Just as I was about to verify my password the phone line dropped out. How can a landline drop out? I immediately called back but was greeted by a recorded message which advised that this department was closed for the day and that I should call back tomorrow. My strong suspicions are that my call was going to take some time to resolve and that it was already past closing time, so my call was terminated on purpose. This was frustrating.
My immediate thoughts were that the customer service department operator would call me back, after all they had my details on the screen in fronton them. I have three mobile phone numbers with Vodafone, they have my home phone number, SMS, and email details. I received no return reply that night. That night I sent an email stating exactly what I thought of of their Customer Service Help line. The next day I received an automated email advising that there was an
unresolved issue in their system and if I would like to call back to complete the enquiry. I never called back and I still have the same problem. When my contract expires I will be "shopping around" for another phone company preferably one that provides customer service when I need it ..... Not when it suits them!
My immediate thoughts were that the customer service department operator would call me back, after all they had my details on the screen in fronton them. I have three mobile phone numbers with Vodafone, they have my home phone number, SMS, and email details. I received no return reply that night. That night I sent an email stating exactly what I thought of of their Customer Service Help line. The next day I received an automated email advising that there was an
unresolved issue in their system and if I would like to call back to complete the enquiry. I never called back and I still have the same problem. When my contract expires I will be "shopping around" for another phone company preferably one that provides customer service when I need it ..... Not when it suits them!