Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8630 Someone from NSW thinks vodafone is terrible at 29 Dec 2010 05:33:48 PM
I constantly have trouble finding reception anywhere, even in my own home! The internet coverage is terrible and takes forever to load.
The phone I bought when I went on a new two year plan is the worst phone I have even had it had the worst battery life, blacks out and freezes randomly and only today the microphone has died (meaning no one can hear me on the other end!!)
As I was at the shops when this occurred I took it straight the the vodafone shop and all they could do was send it away to get fixed and this would take up to six weeks!!
I HATE VODAFONE - AS IM LOCKED IN A CONTRACT UNTIL 2012 I GUESS IM STUCK WITH A CRAPPY PHONE AND SERVICE!!
The phone I bought when I went on a new two year plan is the worst phone I have even had it had the worst battery life, blacks out and freezes randomly and only today the microphone has died (meaning no one can hear me on the other end!!)
As I was at the shops when this occurred I took it straight the the vodafone shop and all they could do was send it away to get fixed and this would take up to six weeks!!
I HATE VODAFONE - AS IM LOCKED IN A CONTRACT UNTIL 2012 I GUESS IM STUCK WITH A CRAPPY PHONE AND SERVICE!!
1) Report, and document, specific instances of problems, not just general "it does not work" statements.
2) If possible, use email rather than phone. It is slower but you have a record of what you said and, more importantly, a record of what they said.
3) Demand that they fix the problem. Be persistent but, importantly, be polite.
4) If possible, have another phone to be able to duplicate the problem to eliminate your hardware as the problem.
5) When they have failed to fix then problem, then and only then suggest that you would like your contract cancelled without exit fee. When they eventually agree, ensure the no-fee part is documented.
6) If this does not result in cancellation, ask again suggesting if it is not cancelled without exit fee you will escalate to the TIO. Usually, at this point, the threat to go to the TIO is enough. As soon as you escalate to the TIO it starts to cost them. It is to both yours and their advantage if actually going to the TIO can be avoided.