Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8632 Someone from QLD thinks vodafone is extremely failed at 29 Dec 2010 05:38:00 PM
Hi,
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.