Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8648 Someone from QLD thinks vodafone is MADENNING FAIL at 29 Dec 2010 06:03:36 PM
My iphone died a few weeks ago. Went to the Toowong Vodafone. The girl was SOOO rude, dont me the wouldnt help me even though i brought it there and they know my face! I walked away disgusted, went to the city store. The helped me but it took me another trip to the city to get this done when the woman at Vodafone Toowong could have got over her attitude and assisted me.
1 Mar 2012 10:29:38 AM: I went there yesterday and today. Not sure if this is the same girl you were talking about, but this girl was extremely rude too. During the credit checking, she has such an attitude, like questioning a criminal or something, and then use her finger to point me right to my face and asking ---- DID YOU DO THIS? DID YOU DO THAT?....very very rude. Hope the manager can see this post and do something about it. People like this should be in the customer service at all. She has no patience, no customer skill, no politeness.