Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8654 Someone from QLD thinks vodafone is Coverage at 29 Dec 2010 06:10:34 PM
I was with Vodafone for many years when it first come out and offered a heap of txts msgs each time that you recharged but as soon as they got the customrs in that went out the window and the offers got less and less.The coverage sucked as did the customer service especially in the stores.The mobile phones that you can get with Vodafone are rejects that other phone companies wont use,i learnt that quick. However in saying this there is not many phone companies that you can trust.Telstra employees are rude and have reduced me to tears many times. I have written a 9 page letter to them while being on the phone on hold from a telstra employee,i have had them laugh at me and abuse me and lie to me. Today i went to activate a Telstra sim and after many phone calls and and over an hour of my time on the phone i finally got through and was spoken to rudely.Telstra also have many black spots too and they certainly dont care about customers.
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,hmmmm!!! Is this an ad for Telstra????
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,hmmmm!!! Is this an ad for Telstra????
29 Dec 2010 06:50:33 PM: As said before, we understand concerns such as yours but we can assure you the Vodafail team does not work for any Telcos (and have not in the past) and this is not an advertising site for any particular Telco. The motivation behind Adam starting this site is on the home page and it is the truth. We do not officially endorse any particular Telco and our 'Alternatives' page is a collection of what has come to our attention as alternatives. We also do not own the vodafail.com.au address and contents of that site has nothing to do with us. Thank you for bringing that to our attention. - Vodafail Team
29 Dec 2010 10:51:12 PM: If that is the case, instead of vodafail, make it a telco complaint site where u actually list all the telcos.Don't you think this site is a little unfair when i'm sure ppl have experienced the same thing with other companies.I waited for 1 mth before telstra could activate my home phone and i understand becos it's due to the system and not really within their control... i had issues with my virgin mobile cos they kept sending me mms settings to the phone 4 times a day and could not give me an ETA and only got fixed after a mth and their reason being"we use optus network so we need to get optus to fix it"I use to get drop outs from virgin too and decided to port my number over to vodafone after the shitty experience.I am sure other telcos...ppl complain too..
30 Dec 2010 06:24:47 AM: yes I'm sure if there was a general telco site listing all the telcos, people would be complaining about others, not just Vodafone.
6 Jan 2011 10:25:21 PM: then maybe this site could be changed to telco complaint site so it doesn't seem like only vodafone customers are facing this issues.I personally think it's a little unfair ...i've been using vodafone for 3 years and honestly.. i'm happy with my service.When i have issues, i go to the store and they help me with it....