Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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867 Someone from NSW thinks vodafone is Fail. at 18 Dec 2010 05:16:37 PM
Hi guys I work for a telco ( not voda ) and must say that 70% of new customers that join our network come from vodafone. I hear all the complaints and stories about why ( customers point of view) vodafone is a "fail". Vodafone is the biggest telco in the world - this may be a major reason on my the network has gone downhill. They know that customers will
Sign up with them because it is a household name - they know they won't have trouble getting customers and profit- so they focus less on there customer service, and the voda service and network
Itself. If u haven't noticed 3 and voda have come together recently. I have seen numerous stores being shut down. (cost cutting) as well as not upgrading there network to the ever growing mass use of mobile phones. At the end of the day, it's about being confident that you can make a call when you need to - not about saving a few dollars a month. I'll stay in touch.
Sign up with them because it is a household name - they know they won't have trouble getting customers and profit- so they focus less on there customer service, and the voda service and network
Itself. If u haven't noticed 3 and voda have come together recently. I have seen numerous stores being shut down. (cost cutting) as well as not upgrading there network to the ever growing mass use of mobile phones. At the end of the day, it's about being confident that you can make a call when you need to - not about saving a few dollars a month. I'll stay in touch.