Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8671 Someone from NSW thinks vodafone is Appaling at 29 Dec 2010 06:29:56 PM
My service is ALWAYS playing up! I receive voice mail, and my phone did not even ring. I get txt messages from people days later after they have sent it, and get charged for extra data when I am on an uncapped data allowance. PLUS I wanted to upgrade my iphone to an iphone 4, but was told that I would have to cancel my current plan, mind you, I have been a loyal customer of vodafone for over 11 years, and never had a problem with them, and re-sign up with another plan for my new iphone.... gee talk about money grabbers. And also not too long ago I had smashed the screen on my iphone , as it came out and wanted to claim insurance on it. I was told by Vodafone that they would not offer e relplacement phone during the insurance process, and if the iphone were to be replaced, it would be replaced with a FACTORY SECOND iphone, not a new one, so I bit the bullet and got a new screen from chinatown for $100. But You wouldn't expect a factory second if your TV or microwave under insurance would you. Not very good customer service I'm afraid, vodafail!