26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8672 Someone from QLD thinks vodafone is extremely at 29 Dec 2010 06:32:10 PM
everyone's saying the same things, so i'll only count as a number. Call dropouts, unable to call, poor customer service (even in the store, they call the same number & go thru the same 40 mins of recorded messages - then they hand the phone to you.....) Sms messages missing / delayed.
Surely the network upgrade can't be happening to all towers at once.....and where is the transperancy to customers? If is was systematic, area by area, AND they were upfront about it, maybe so many wouldn't be upset.
I started with V. many years ago because i found their service, (both network & customer)to be better than Telstra, but have been having second thoughts for ages. Get the towers (if this is the issue)sorted & put real people (in australia) on the phones!
29 Dec 2010 06:59:26 PM: Each number add up so we can have strength in numbers. =)