Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8718 Someone from NSW thinks vodafone is RUBBISH! at 29 Dec 2010 07:35:21 PM
14:55 today requested a call back - as "Lara" states you dont loose your place in the queue.
**WAITED 95 MINUTES NO CALL BACK**
17:00 Called and waited on hold. 45 Minutes later, THEY ANSWER!!!
So where is my so called "call back" you promise that i dont loose my place in the queue? Its absolute rubbish!
This customer service rep,doesnt help in any way.. Puts me through to iphone support only to explain my problem all over again to find out im speaking with BILLING!
Billing then put me through to iphone tech support which they say will answer my call in under 6 minutes.. Only to wait another 90 minutes and then they answer. They reset my net work settings and it doesnt help then proceed to want to put me through to another department. After discussions about not wanting to be put on hold he assures me his "going to wait until they answer and explain my situation so i dont repeat myself AGAIN".. And that it wont take longer then 5 minutes as its an "internal" call... well 2HOURS and 20 minutes of being on HOLD again to this department, i had to repeat everything, only to be told to visit the vodafone store. Its now 21:27 and ive only just got off the phone.
I will be walking into vodafone tomorrow and cancelling out of this contract!!!
TO THE CEO of VODA, your apology was meaningless rubbish your P.A put together for you. Have you switched to telstra yet??? You can queue up behing me tomorrow! :)
Thanks Vodafail for letting me vent!!
**WAITED 95 MINUTES NO CALL BACK**
17:00 Called and waited on hold. 45 Minutes later, THEY ANSWER!!!
So where is my so called "call back" you promise that i dont loose my place in the queue? Its absolute rubbish!
This customer service rep,doesnt help in any way.. Puts me through to iphone support only to explain my problem all over again to find out im speaking with BILLING!
Billing then put me through to iphone tech support which they say will answer my call in under 6 minutes.. Only to wait another 90 minutes and then they answer. They reset my net work settings and it doesnt help then proceed to want to put me through to another department. After discussions about not wanting to be put on hold he assures me his "going to wait until they answer and explain my situation so i dont repeat myself AGAIN".. And that it wont take longer then 5 minutes as its an "internal" call... well 2HOURS and 20 minutes of being on HOLD again to this department, i had to repeat everything, only to be told to visit the vodafone store. Its now 21:27 and ive only just got off the phone.
I will be walking into vodafone tomorrow and cancelling out of this contract!!!
TO THE CEO of VODA, your apology was meaningless rubbish your P.A put together for you. Have you switched to telstra yet??? You can queue up behing me tomorrow! :)
Thanks Vodafail for letting me vent!!
29 Dec 2010 09:27:21 PM: I empathise with your pain. Cheers Peter
29 Dec 2010 10:14:54 PM: