Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8735 Someone from NSW thinks vodafone is Vod-arrrrgghh-fone at 29 Dec 2010 08:01:00 PM
Have been customers of Vodafone for approx 3 years. In the last year the mobile broadband has become so difficult to use. The connection either drops out constantly - sometimes a few minutes after connecting, sometimes an hour or two. Then I can't re-connect - sometimes I've been unable to do so for days. The speed is also pretty miserable - akin to dial up from many many years ago. Have spoken to Vodafone about this often but have given up.
I've been basically told its due to the high number of iphones and data phones around now chewing up the broadband and they're working on it. Earlier in 2010 I was offered a $150 credit as I had pretty well documented the number of drop-outs I had experienced. They were surprisingly very nice about it but I did have to rant and rave to a whole host of Vodafone staff initially.
We recently moved from the inner west to the Hills area of Sydney and the situation has become no better - in fact worse. Great to hear I'm not alone.
NOTE: This is the second time I've attempted posting this comment. When I went to submit this comment - you guessed it - the internet connection dropped out! Surprise Surprise.
I've been basically told its due to the high number of iphones and data phones around now chewing up the broadband and they're working on it. Earlier in 2010 I was offered a $150 credit as I had pretty well documented the number of drop-outs I had experienced. They were surprisingly very nice about it but I did have to rant and rave to a whole host of Vodafone staff initially.
We recently moved from the inner west to the Hills area of Sydney and the situation has become no better - in fact worse. Great to hear I'm not alone.
NOTE: This is the second time I've attempted posting this comment. When I went to submit this comment - you guessed it - the internet connection dropped out! Surprise Surprise.