Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8744 Someone from QLD thinks vodafone is highly failed! at 29 Dec 2010 08:16:31 PM
I have been with vodafone for over two years and had no problems - however a few days ago I signed into a new contract and had nothing but problems - I have the latest HTC desire phone, anything that I try and download it tells me that my phone is not compatible. I can't get to the vodafone live website it just keeps redirecting me to another vodafone page. I can't use any of the shortcuts on my phone to download tones/games/ringtones because again it just redirects me to another vodafone page. I've tried to sign into my vodafone online and it tells me that my phone number is invaild. I've tried to contact customer care numerous times - only a few times did I get the "we will call you back option" Yesterday I waited on hold for over an hour only to get a man who told me it wasn't his area and put me through to someone else, after being on hold for another hour someone else finally answers and tells me it wasn't his area either, then tries to put me through to someone else and then I got cut off. This has happened so many times I've given up trying to make contact. I just want to know what the problems are and how long it going to take to fix them. I don't live paying for a service I can't use.