Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
878 Someone from VIC thinks vodafone is the worst customer service I have ever received at 18 Dec 2010 05:59:33 PM
For the Last two years I have been on a contract with Vodafone, paying 79 dollars a month for a phone that broke (was not at fault) however my insurance did not cover the breakage, despite paying extra insurance for precisely this possible eventuality. I decided to remain with vodafone despite weird data black holes and shoddy phone call connectivity, as This is my partners service provider and it works out a lot cheaper.I recently entered the last three months of my contract, at which point Vodafone will replace your handset and start a new contract. I went into the store on Friday only to discover that the handset that I want is only available to order over the phone. Today I spent over four hours on Hold and being misdirected to various departments, when all I want to do is Purchase a new service with them, and when the phone call was actually connected the call failed.
I'm waiting for my contract to expire and then moving to another service provider.
I'm waiting for my contract to expire and then moving to another service provider.