Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8788 Someone from NSW thinks vodafone is at 29 Dec 2010 10:07:57 PM
Out of the blue, Vodafone sent me a text message reading: "Your Vodafone bill for account ********* has been sent to your email address. A total of $144.72 will be debite on or after 30 Dec."
I have never had an account or been on a plan with them as far as I know. I just buy prepaid vouchers. Has anyone else had this? I tried calling but it kept dropping out even though I was calling from a landline. I really hope they don't charge this from me!
I have never had an account or been on a plan with them as far as I know. I just buy prepaid vouchers. Has anyone else had this? I tried calling but it kept dropping out even though I was calling from a landline. I really hope they don't charge this from me!
29 Dec 2010 10:09:26 PM: If you don't have an account with them, they couldn't possibly know your credit card details/bank details to charge you. I would say the sms has been ent to the wrong number by mistake.
29 Dec 2010 10:09:58 PM: Take it to the TIO immediately, you have tried calling them to no avail..........don't bugger about with this one!!!!
30 Dec 2010 02:44:39 AM: "30 Dec 2010 12:09:26 AM: If you don't have an account with them, they couldn't possibly know your credit card details/bank details to charge you. I would say the sms has been ent to the wrong number by mistake." - I agree with this. There's no need to take it to the TIO unless they do actually debit your account for the said amount but given you're on Prepaid they wouldn't have any of those details on file for they don't require them. Give Vodafone a call and tell them you received the message by mistake just in case they tangle the account with your name - That very thing happened to me with Telstra for a $7000+ phone bill. Insanity.