Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8792 Someone from NSW thinks vodafone is OVERFAIL at 29 Dec 2010 10:13:08 PM
Have been with Vodafone for the past 3 years, and in this time i have made more than 20 complaints as to incorrect billing, false information, system errors, lack of explanation, lack of clarity, and loss of signal in very inconvenient times.(important calls) The amount of time i have wasted of my life having to try contacting them only to find i have to spend, sometimes, nearly an hour at a time just waiting to talk to someone i can barely understand. Other times, after waiting to finally get to talk to customer service, having the phone drop out,(sometimes having them hang up, i'm sure)and then having to call back to waste more time waiting again. If another company had the same deals and value for money(without the bullshit, dramas and frustration), i would gladly choose another service provider. Mick Drylie