Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8813 Someone from QLD thinks vodafone is reponce time to fix my problem ,no data or very bad coverage,iam on a contract how can i get out of it .. at 29 Dec 2010 11:17:17 PM
as a customer with v phone i have now changed providers,due to the lack of and no coverage where i live they lied to me,i have tried everything including emails,very long phone waiting periods and very bad data coverage,but the funny think is that under the v phone coverage site my house was fine,but when i approched v phone they then told me a different story saying i was in a BLACK SPOT ZONE?? NOW..YOU DONT FALSE DATA COVERAGE OR DO YOU TO GET A SALE..the problem now is that i still have a fixed contact with them until march 2011,but with no coverage as i live in a black spot zone..fair go v.phone
WHAT CAN I DO NOW..MONEY FOR NOTHING AND PHONE FOR FEE...
WHAT CAN I DO NOW..MONEY FOR NOTHING AND PHONE FOR FEE...
29 Dec 2010 11:20:32 PM: Check out the 'How to complain' link at the top of this page. By the sounds of it you will need to escalate it to the TIO, but first contact vodafone, explain they are not providing a service and if they are unable to help, explain you will escalate it to the TIO. Then simply give the TIO all of the information and they will look into it for you :)