Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8830 Someone from QLD thinks vodafone is absolutely disgusting at 30 Dec 2010 01:56:06 AM
Well, it is 2:23am in the morning and I have been online since 12:00am in order to avoid the peak period. I have ben a Vodafone customer for nearly 10 years now and I am at the end of my tether with this company.
I can't believe that this company is allowed to operate in Australia. Given the level of service it provides and the charges for its services that it costs.
I have all my communication services with them and I feel as if they don't care about me as a valued customer.
It is absolutely appalling that this company is able to get away with what I think is very inappropriate level of service because as a communications provider, their services are functional 24/7 and yet their office hours are only from Monday to Fridays between 8am and 8pm.
I have given up on trying to contacting them because everytime I ring their help line, I am put in a que for at least half an hour and then I get given the run around and at the end of the session, I am no better off then before.
Prblems I encounter are: 1) my mobile phone drops out during a conversation quite often. 2) I receive promotional messages that I don't want and never gave permission for my details to be released. 3) my wireless broadband internet has very rarely got a good signal and when it does, it is slower than when the signal is poor. 4) I spend on average 10 times longer on the internet everytime I use it because it is so slow that it feels as if I was on a dial-up system. And even so, I feel that the dial-up system was faster than my broadband system. This causes me alot of stress and frustrations because I cannot complete what I set out to do. 5) most importantly is that I do alot of business on Ebay and I am not competitive as I always fail to bid on time due to the slow response of the Vodafone Service. I have missed out on alot of deals/bargains due to this. 6) Even worst is the fact that I cannot complete my transactions because the pages will just stop loading and I have to shut the computer down and retry, and even so, 95% of the time it will not work again until the next day, by then, it is too late and the items are sold.
Finally, I can voice my opinion to the world about this absolutely lousy service, thanks to this website.
I hope that Vodafone will wake up and do the right thing by their customers as they are an international company and should be able to provide Australia with the appropriate service inline with the charges that is incurred.
As for me, I am jumping ship as I don't like being ripped-off. As the ssaying goes, ONCE BITTEN TWICE SHY.
I can't believe that this company is allowed to operate in Australia. Given the level of service it provides and the charges for its services that it costs.
I have all my communication services with them and I feel as if they don't care about me as a valued customer.
It is absolutely appalling that this company is able to get away with what I think is very inappropriate level of service because as a communications provider, their services are functional 24/7 and yet their office hours are only from Monday to Fridays between 8am and 8pm.
I have given up on trying to contacting them because everytime I ring their help line, I am put in a que for at least half an hour and then I get given the run around and at the end of the session, I am no better off then before.
Prblems I encounter are: 1) my mobile phone drops out during a conversation quite often. 2) I receive promotional messages that I don't want and never gave permission for my details to be released. 3) my wireless broadband internet has very rarely got a good signal and when it does, it is slower than when the signal is poor. 4) I spend on average 10 times longer on the internet everytime I use it because it is so slow that it feels as if I was on a dial-up system. And even so, I feel that the dial-up system was faster than my broadband system. This causes me alot of stress and frustrations because I cannot complete what I set out to do. 5) most importantly is that I do alot of business on Ebay and I am not competitive as I always fail to bid on time due to the slow response of the Vodafone Service. I have missed out on alot of deals/bargains due to this. 6) Even worst is the fact that I cannot complete my transactions because the pages will just stop loading and I have to shut the computer down and retry, and even so, 95% of the time it will not work again until the next day, by then, it is too late and the items are sold.
Finally, I can voice my opinion to the world about this absolutely lousy service, thanks to this website.
I hope that Vodafone will wake up and do the right thing by their customers as they are an international company and should be able to provide Australia with the appropriate service inline with the charges that is incurred.
As for me, I am jumping ship as I don't like being ripped-off. As the ssaying goes, ONCE BITTEN TWICE SHY.
30 Dec 2010 02:24:15 AM: In regards to problem '2', I strongly suggest you make a complaint to the OPC - The Australian Privacy Commission which can be found here: http://www.privacy.gov.au/ - Please make sure you double-check your contract in case you signed up to Vodafone and/or third party promotions before making the complaint. It'll save a lot of time. Good luck ^^;