Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8831 Someone from VIC thinks vodafone is MASSIVE at 30 Dec 2010 02:48:10 AM
Just like everyone else I get the regular call drop-outs, distorted/chopped up calls and late SMSs. Damn annoying.
But what has COMPLETELY undermined my confidence in Vodafail in the last few months is the BILLING BUGS on MyVodafone.com.au. If Vodafail cant correctly calculate my simple mobile bill, how the hell can I trust them. Its not rocket science!
- "Recent Bills" page and the "Account Summary" often display different amounts owing. Sometimes I get a different amount again when I click "Pay My Bill".
- The Account Summary tells me I owe money for a bill that hasnt been produced yet (its not available online and calls for that period still appear as "Unbilled" category in "Usage Details")
- Vodafail seem to have changed my billing period without notification, and call details downloaded from the "Usage Details" tab no longer align with the billing period. Downloading call details is important for business/tax claims, so this is damn annoying.
- Vodafail wouldnt accept my credit card on the month of its expiry date. Cards expired at the END of the expiry month imbeciles. Of course I just didnt pay the bill.
- MyVodafail website is useless. Slow and bug ridden at best, unusable normally. Once I complained and the girls response was "set up a direct debit rather than paying online". As if I would give those idiots access to my bank account.
But what has COMPLETELY undermined my confidence in Vodafail in the last few months is the BILLING BUGS on MyVodafone.com.au. If Vodafail cant correctly calculate my simple mobile bill, how the hell can I trust them. Its not rocket science!
- "Recent Bills" page and the "Account Summary" often display different amounts owing. Sometimes I get a different amount again when I click "Pay My Bill".
- The Account Summary tells me I owe money for a bill that hasnt been produced yet (its not available online and calls for that period still appear as "Unbilled" category in "Usage Details")
- Vodafail seem to have changed my billing period without notification, and call details downloaded from the "Usage Details" tab no longer align with the billing period. Downloading call details is important for business/tax claims, so this is damn annoying.
- Vodafail wouldnt accept my credit card on the month of its expiry date. Cards expired at the END of the expiry month imbeciles. Of course I just didnt pay the bill.
- MyVodafail website is useless. Slow and bug ridden at best, unusable normally. Once I complained and the girls response was "set up a direct debit rather than paying online". As if I would give those idiots access to my bank account.
30 Dec 2010 02:59:52 AM: BTW..forgot to add. Seems like MyVodafail works better in IE than Firefox. Just an observation not a scientifically rigourous analysis!