Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8841 Someone from QLD thinks vodafone is billing at 30 Dec 2010 04:47:00 AM
In February 2010 my $49 cap for 2 years had ran out and I thought i would change to a $29 cap with the offer of a new phone the HTC Magic. I made it specific to vodafone that I wanted to change to the $29 cap but soon found out that my $49 cap was still running and I hadn't been switched over. I found out later on in my billing period that the HTC Magic was always connected to the internet and my bill went to $900+. After I tried to sort the problem out, with no luck from any support from them I paid the large amount. The following billing period they sent me a text to say my account was over 5 times the common amount....thanks vodafone.
30 Dec 2010 03:51:20 PM: unfair contract but that is how the telcos like to do business,like 50 cents per MB for excess data, where is the ACCC, sorry i forgot they are the uneducated lot backing the duopoly busy closing down the independent service stations, how could possibly understand business.