Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8849 Someone from QLD thinks vodafone is No Reception at all. at 30 Dec 2010 06:02:10 AM
I was with Vodafone for several years without complaint, until I moved house. I could not get reception at all and made numerous calls to Vodafone only to be assured that I was in an area that had reception. Finally I had to go with another service and asked Vodafone if I could cancel my contract only to be told that it would cost me $380 to cancel. So I continued to pay $29 per month for the life of the contract. I recenly rang Vodafone to ask if I could cancel the contract now and was told that I would still have to pay a fee, even though I still cannot get reception. Seems like I am stuck until February paying $29 per month for a service I cannot use and have not used for at least 18 months. Maybe I am at fault for moving to an area without Vodafone reception, but according to the map on Vodafone site, the area is supposed to be covered.