26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8864 Someone from VIC thinks vodafone is VodaHell at 30 Dec 2010 06:37:33 AM
I Had 3 wireless broadband thought the price package was great .. how wrong was i, everytime i wanted to get online the speed wasnt even ticking it was even slower than the snails, how many times did i ring customer service only to be told we wil put you thru to our technicans im sorry but i dont want to speak your techincans they keep telling me the same freakin storie im bloody over it i just want the problem fixed, i was also told to take the wireless usb stick to a 3 store to do a speed test as the usb might be faulty yet when i explained to them that theres nothing wrong with the stick and i tested it on friends computer in another area they didnt want to know about it, and because i still had a few months left on my contract all they could do was give me a discount but i didnt want a discount on my monthly plan i just wanted to leave they said i could but i had to pay a cancellation fee i kept asking them why do i have to pay for a cancellation fee when im not getting the service im paying for in the end i just couldnt be bothered as i was just going round and round in circles going no were i joined Optus in da last 2 months of my conract and couldnt be happier.. Mobile service is just as bad try to make calls alomst everytime after 10 secs the calls gets disconned. text messages are comming days late once same old story Once this contract ends next month Vodahell can kiss my butt !!!! Thank You i feel better now lol