Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8888 Someone from NSW thinks vodafone is Epic Fail at 30 Dec 2010 07:20:18 AM
A number of fails. I have paid to have an old Nokia phone unlocked. The details for unlocking didn't work. Spent hours on hold on several occasions. No call backs as had been agreed when I did finally get through. Instead I got an email 4 days later. Still haven't got the phone unlocked. I tried going into a Vodafone store but was just told to call them myself.
The most annoying phone call - I was on hold for 1 & 1/2 hours but when I did get through, the technical department was closed at 8pm. Nobody could help. It was 8.05pm!
Also, I live in Sydney's inner west and the 3G network has be a serious fail for the last few months. Vodafone's comment was that it will be fixed in the New Year.
What needs to be done? An Australian based call center. It's frustrating getting through to the Indian based call centers. I get the feeling the don't quite know what they're doing.
The most annoying phone call - I was on hold for 1 & 1/2 hours but when I did get through, the technical department was closed at 8pm. Nobody could help. It was 8.05pm!
Also, I live in Sydney's inner west and the 3G network has be a serious fail for the last few months. Vodafone's comment was that it will be fixed in the New Year.
What needs to be done? An Australian based call center. It's frustrating getting through to the Indian based call centers. I get the feeling the don't quite know what they're doing.