Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8892 Someone from NSW thinks vodafone is Regularly at 30 Dec 2010 07:42:32 AM
The fail for both my wife and I is in relation to picture messages sent from Telstra phones and in particular the delay in their receipt.
Examples are; A (telstra) friend and I (voda) sent identical pictures from our iPhone 3GSs at the same time to my (voda) wife with her receiving the pic from me within reasonable time. As for the pic from our friend, well she's still waiting and as a time reference, we were at the Metallica concert in Sydney.
Next example; Afore mentioned friend's husband (also telstra)sends pic to his (telstra) wife, my (voda) wife and my(voda)self bragging about his view during morning tea. The two girls get their picture within seconds while I had to wait until lunchtime THE NEXT DAY for it to come through.
While the issue is greatest with picture messages it has been known for basic SMSs to disappear into the void and that is regardless of which provider they are going to or coming from.
Examples are; A (telstra) friend and I (voda) sent identical pictures from our iPhone 3GSs at the same time to my (voda) wife with her receiving the pic from me within reasonable time. As for the pic from our friend, well she's still waiting and as a time reference, we were at the Metallica concert in Sydney.
Next example; Afore mentioned friend's husband (also telstra)sends pic to his (telstra) wife, my (voda) wife and my(voda)self bragging about his view during morning tea. The two girls get their picture within seconds while I had to wait until lunchtime THE NEXT DAY for it to come through.
While the issue is greatest with picture messages it has been known for basic SMSs to disappear into the void and that is regardless of which provider they are going to or coming from.