Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8905 Someone from NSW thinks vodafone is needs to be cancelled, they have no idea about customer service at 30 Dec 2010 08:15:25 AM
I have been with vodafone for about 5 years now I have had issues before but no where near as bad as in the last few months I have been having major issues receiving calls and also dialing out, I keep getting call failed and then when people call me my phone does not even ring. I spoke to vodafone and informed them that due to the problems I wanted to cancel my contact without early termination fee's they said that it was my handset at first and then we did all the networking procedure but the issue was still not resolved so they said they needed to escalate it and that it would take 7 -14 days I explained to them that I could not go that long without a phone as my daughter was with her father and how was he supposed to contact me if anything happened, they said the only other option was that I could get out of my contact and pay $1036 which was remaining, I said fine and my contract was terminated I then contacted the TIO and spoke to them, a few days later I got a call off a vodafone resolution officer and we agreed that I only had to pay for my phone and that the contract will be terminated without any early fee's.