Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8912 Someone from ACT thinks vodafone is You need to record every message to have with the phone company at 30 Dec 2010 08:28:09 AM
Every time you talk to a customer service agent at the phone company you really need to date and record everything you and them say...
When i upgraded my contract this year with three i was offered a iphone 3 on the $29 contract + an extra $18 per month for the I phone. I decided to upgrade, Than i got my first bill. Three had charged me $35 extra for the phone per month. I rang and complained and three told me they have no recorded message of the agree $18 per month for the Iphone and the phone should have been $35 and thats that i will have to pay $35 per month for the iphone. I complained 10+ times to three about this issue. I than lodged my complaint with the TIO. I gave them every bit of information i recorded down. Within the week, i had a call from a lady from the TIO saying three will have to honor the agreement of the $18 per month iphone charge, not the $35 which three wanted.
One small win for the little guy. Thanks TIO..
When i upgraded my contract this year with three i was offered a iphone 3 on the $29 contract + an extra $18 per month for the I phone. I decided to upgrade, Than i got my first bill. Three had charged me $35 extra for the phone per month. I rang and complained and three told me they have no recorded message of the agree $18 per month for the Iphone and the phone should have been $35 and thats that i will have to pay $35 per month for the iphone. I complained 10+ times to three about this issue. I than lodged my complaint with the TIO. I gave them every bit of information i recorded down. Within the week, i had a call from a lady from the TIO saying three will have to honor the agreement of the $18 per month iphone charge, not the $35 which three wanted.
One small win for the little guy. Thanks TIO..