Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8921 Someone from QLD thinks vodafone is at 30 Dec 2010 08:44:53 AM
hi
i truly understand your complaints. we are with vodafone as well... we find it hard to talk to anyone who knows what they are doing.... however its not just vodafone that is like this. we were with another company "O" is the first letter of the company and they were FAR FAR FAR FAR worse than vodafone.
Why don't you do a big campaign on all the mobile phone companies and change the whole system of our service, billing and receiving of service throughout the whole industry ?
i truly understand your complaints. we are with vodafone as well... we find it hard to talk to anyone who knows what they are doing.... however its not just vodafone that is like this. we were with another company "O" is the first letter of the company and they were FAR FAR FAR FAR worse than vodafone.
Why don't you do a big campaign on all the mobile phone companies and change the whole system of our service, billing and receiving of service throughout the whole industry ?
30 Dec 2010 08:56:42 AM: Hi, I don't recall really having a truly fantastic experience with a telecom company but I started this website to get Vodafone to acknowledge and address some specific issues with their network and service. In all my mobile phone experiences I had never had the same call drop out 5 five times, lack of reception for hours in the CBD or regular hold times of over an hour for service. Although this is focused on Vodafone I think it is a wake up call to all the other telcos in Australia that they have to provide better customer service, communication and a more reliable network. It would probably be safe to say that everyone is watching this situation and whatever happens will impact the entire industry. -Adam
30 Dec 2010 11:38:44 AM: Great Job Adam.Keep it up. You will change the industry
30 Dec 2010 02:23:55 PM: Great Job Adam.Keep it up. You will change the industry
30 Dec 2010 02:34:03 PM: Great Job Adam.Keep it up. You will change the industry