Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8937 Someone from QLD thinks vodafone is losing customers at 30 Dec 2010 09:05:41 AM
I was with Vodafone for many years and then after constant call drop outs, incorrect charges and poor competitive pricing, I logged a complaint with the staff. They stated there was nothing they could do but log the issue and they would endeavor to..."increase coverage, stabilize the network and fix billing issues". This did not transpire and after numerous calls complaining about these issues and staying on hold for up to an hour to finally be told I was over charged but I would NOT be getting my money back tipped me over the edge. I stated I would be taking my business else where and would recommend every person i know to do the same. The next day was one of the happiest days of my life as i walked to Optus and had my number ported over and have never looked back.
Vodafone need to realize there business relies on people and when the people are not happy with the service this is an indication to fix up the problem or lose money. I have ensured at least 100 people have not signed up to Vodafone.
Vodafone need to realize there business relies on people and when the people are not happy with the service this is an indication to fix up the problem or lose money. I have ensured at least 100 people have not signed up to Vodafone.