Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8949 Someone from NT thinks vodafone is extremely disappointing at 30 Dec 2010 09:20:32 AM
I've been with Vodafone for over 10 years and I've had a few minor wins with complaints that I have lodged with their customer service personnel. That said their coverage has been to say the least fairly appalling in that time. This is something that I have 'lived' with until now. Recently I signed for a 24mth contract with a new iPhone 4 and coincidently have found that 3G coverage in Darwin has dropped. This resulted in my phone constantly searching for 3G service, which in turn sapped my battery at a great rate of knots. I have since turned 3G off and have found that not only my battery has a better life, but the 2G service is a lot quicker and more readily available than 3G. This is inexcusable considering VHA tout 3G availability in Darwin - why should we have to resort to using the old network technology. Get your act together Vodafone.
In addition, I too have been told by friends and colleagues that they have service most of the way to Katherine with Telstra, yet as soon as I reach Noonamah all service is gone - why Vodafone? Considering the NT has a lot of remote areas I would hate to experience any sort of difficulty on the road as I would not be able to contact anyone for help!
In addition, I too have been told by friends and colleagues that they have service most of the way to Katherine with Telstra, yet as soon as I reach Noonamah all service is gone - why Vodafone? Considering the NT has a lot of remote areas I would hate to experience any sort of difficulty on the road as I would not be able to contact anyone for help!