Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8978 Someone from VIC thinks vodafone is Seriously appalling at 30 Dec 2010 09:44:56 AM
I had my mobile stolen. So need to activate a new pre paid sim card. This took me three weeks of approx 15 calls and waiting up to 56mins on hold with no answer. I then attempted contact by email which I was called back after two days. Then I was given misinformation about what sim I needed to obtain. Apparently I needed to get a sim from the vodafone store not any prepaid sim from the supermarket. Why would you go to the vodafone store, then go home to call Vodoafone to activate? I managed to get a sim at the Vodoafone store from a very uninterested customer rep who said he could not activate the sim as the system was down. So I had to go home and try and call vodafone again at a later time. Eventually after several more attempts to get through with no luck. I emailed again. I was eventually called back 2 days later. I requested the last three weeks of my prepaid credit be extended which they said they will do. But never happened. I then put forward a complaint in writing/email outlining all the issues including a print out of all the calls I made and how long I waited with no answer. The response completely ignored all the issues and basically just said they were very busy. Very poor show from a major international communications company. I will be switching provider as soon as possible.