Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8986 Someone from NSW thinks vodafone is Worse than you thought at 30 Dec 2010 10:07:52 AM
I unfortunately made a decision to join Vodafone (initally with 3, but would endup with Vodafone anyways).
I had to port three numbers and get a new one, so in total 4 postpaid plans.
It all started almost three weeks ago and after a friendly chat with the sales staff, i placed the order for my phones. They lost my order and left me waiting for the phones to come.
After spending almost a day to catch someone on phone, i got hold of the supervisor and he organised to send me the phones a day before christmas.
It took me a few days to find out how to activate and when i called them to find that the plans were listed wrong in their system. Were sorted in couple of hours of phone chasing, still waiting to port one number.
Opend the phone boxes, with no info or any contract with it. The brand new Nokia N97 mini has a faulty touch screen. Spent almost 56mins and call dropped, someone called back to tell me that i need to take it to a store and they need to verify if the phone is faulty.
Online account service shows entirly different and outdated plan info on which staff has no controll.
Frustrated an dcursing why i made this stupid decision. Almost a month gone and still chasing up...
I wander what will be in next 24 months?????
I had to port three numbers and get a new one, so in total 4 postpaid plans.
It all started almost three weeks ago and after a friendly chat with the sales staff, i placed the order for my phones. They lost my order and left me waiting for the phones to come.
After spending almost a day to catch someone on phone, i got hold of the supervisor and he organised to send me the phones a day before christmas.
It took me a few days to find out how to activate and when i called them to find that the plans were listed wrong in their system. Were sorted in couple of hours of phone chasing, still waiting to port one number.
Opend the phone boxes, with no info or any contract with it. The brand new Nokia N97 mini has a faulty touch screen. Spent almost 56mins and call dropped, someone called back to tell me that i need to take it to a store and they need to verify if the phone is faulty.
Online account service shows entirly different and outdated plan info on which staff has no controll.
Frustrated an dcursing why i made this stupid decision. Almost a month gone and still chasing up...
I wander what will be in next 24 months?????