Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8997 Someone from NSW thinks vodafone is extremely at 30 Dec 2010 10:27:41 AM
My opinion is that Vodaphone have had more than ample time to fix issues. I have had majour 'drop out' issues going on for years. Every time my phone drops out and it also does it when I am on the phone and a message comes through, every time it does this its costing me and you of course to reconnect. I don't believe they have any excuse for this its simple, I give my money to them and in return I expect full service or money back now. But of course this wont happen so I say pull out now. Yes everyone should regardless if on a contract pull out now they can't prosicute everyone. I am gone and back to the evil Telstra it is.
30 Dec 2010 10:41:24 AM: I regret going on another contract and am stuck for several more months but tempted to pay the extra to Optus who give great prompt customer service (my home phone and internet now). They actually answer the phone within a few minutes and call back quickly when they say they will. I got sucked into taking a USB Broadband Mobile stick and phone. The former hardly works at all, phone conversations drop out frequently and I've had to wait an hour and a half to talk to ANYONE at Vodafone and I hate Lara! They were much better years ago. I just hold on until someone eventually answers. Never again unless there is a drastic improvement in network and customer service.