26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9012 Someone from NT thinks vodafone is you deserve all you get at 30 Dec 2010 10:47:52 AM
Anyone who only sees the price of a contract or prepaid offer deserves all they get. I am not a fan of telstra but have been with them solidly on a mobile plan since 1989-90. Sure, I have had major issues periodically, what with billing problems etc. but the actual coverage and reception quality has always been there. I have recently purchased an iphone and although I am not an apple fan and would rather use my HTC HD2 instead, I'm not one to knock a phone or a network without trying it for myself. I must say I was pleasantly surprised to see my iphone working flawlessly on Telstra, not only in Alice Springs but wherever there is Telstra coverage. I have also tried Optus, Vodafone and Virgin prepaid SIMs and found the service and coverage to be lacking greatly around Alice Springs where I live. Once again I say, I am not a telstra fan but I firmly beleive you only get what you pay for, and if it is not broken, DON'T FIX IT!!!!!
30 Dec 2010 10:57:41 AM: To be fair, when I signed up to Voda (and I suspect a fair few others) I had no idea they are considered the 'discount/cheapo' option. In fact I'm quite sure Voda branding and marketing would not want to portray themselves as such. With that said, being cheaper is a choice Vodafone made to be competitive - it in no way exonerates them for not providing adequate service. There are plenty of people paying upwards of $100 per month for their services, they deserve to get what they are promised.
30 Dec 2010 08:12:47 PM: My reasons for going with Vf were not price-driven but memories of dealing with Telecom/Telstra. Wow, to think I'm considering going back to T-fail from V-fail