Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9013 Someone from VIC thinks vodafone is as big a fail as the Titanic. at 30 Dec 2010 10:49:25 AM
I signed up three months ago, as my boyfriend also has a VodaFail account and we could get free calls to each other.
I constantly can't be connected, I'm out of service, it doesn't register calls, this morning I tried to send a MMS only to get a "generic network failure" message and now it's stuck on that and beeps at me every minute to tell me that my message has failed (obvious, much?). It's also hit and miss if I can get it to connect to the internet. I've pretty much given up on that part of the service.
The balance check system is a fail. I checked it a day before the end of my billing cycle, had $19 worth of cap left. Didn't make a call, three days later when the cycle comes through I have overspent $44 on my cap. To add insult to injury, to find out WHAT the extra charges were the result of no less than 15 attempts to call customer service, to finally reach an actual human being (I know, I was shocked too) who told me there was noting they could do than wait for the bill to arrive and then call back if I wished to dispute the charges.
And to address the person who believes that the calls drops, no service, delayed messaging, missed calls, I use a HTC Ledgend, my boyfriend a Nokia N97 (or maybe a N96) and we have the same issues.
I constantly can't be connected, I'm out of service, it doesn't register calls, this morning I tried to send a MMS only to get a "generic network failure" message and now it's stuck on that and beeps at me every minute to tell me that my message has failed (obvious, much?). It's also hit and miss if I can get it to connect to the internet. I've pretty much given up on that part of the service.
The balance check system is a fail. I checked it a day before the end of my billing cycle, had $19 worth of cap left. Didn't make a call, three days later when the cycle comes through I have overspent $44 on my cap. To add insult to injury, to find out WHAT the extra charges were the result of no less than 15 attempts to call customer service, to finally reach an actual human being (I know, I was shocked too) who told me there was noting they could do than wait for the bill to arrive and then call back if I wished to dispute the charges.
And to address the person who believes that the calls drops, no service, delayed messaging, missed calls, I use a HTC Ledgend, my boyfriend a Nokia N97 (or maybe a N96) and we have the same issues.