Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9016 Someone from WA thinks vodafone is extreme at 30 Dec 2010 10:52:08 AM
Call failed is a common msg on my phone, not to mention a couple of 4 hour complete outages (this was for the whole of WA). Also a work colleage and myself were on different calls in the same vacinity of each other and the calls failed. I want out of my contract, I have never had such a poor service from a "professional" orgnaisation. I've rang vodafail 3 times, first time the recording said it would call me back and I wouldn't lose my place in the queue. I rang at 4pm. 10:30pm I got a call back, person I spoke to transfered me to a different department, that was closed, recording said "call back later" and then hung up on me. 2nd time I waited 20mins (the call actually stayed up) listening to music, then the recording changed to ringing. I listed to that for 8 minutes until I hung up. Third time I hung up after 25mins. I have 5 months of my contract left, I guess I'll just have to take the pain and transfer to Telstra, at least we will get service......