Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9018 Someone from NSW thinks vodafone is the worst Teleco in au! at 30 Dec 2010 10:53:05 AM
The network has very little capacity to the majority of the Base Stations, Vodafone have done little to no upgrades over the past years. The fact that you are on a cheap cap plan, with a decent phone thrown it, means nothing if the network you connect through is rubbish and your carrier will not upgrade it.
With 3 now absorbed by VHA, their even smaller network that roams onto other carriers just so that you may stay connected, is even more of a joke. The 2 companies are well suited to each other!
Most asspects of the business are outsourced to 3rd parties, network run in India, network upgraded and maintained by other contract staff, in some cases, sub-contracted. All of this means that at the end of the day, most people doing network related build / repair just are doing a job and nothing else - i.e. they just do not care!
End result - a poor excuse for a network with a bunch of contractors tripping over each other to upgrade and support it, what a mess. No wonder no one can make a call or use Apps on a Smartphone! Get me out of my contract!!! It is not worth the paper it is written on!
With 3 now absorbed by VHA, their even smaller network that roams onto other carriers just so that you may stay connected, is even more of a joke. The 2 companies are well suited to each other!
Most asspects of the business are outsourced to 3rd parties, network run in India, network upgraded and maintained by other contract staff, in some cases, sub-contracted. All of this means that at the end of the day, most people doing network related build / repair just are doing a job and nothing else - i.e. they just do not care!
End result - a poor excuse for a network with a bunch of contractors tripping over each other to upgrade and support it, what a mess. No wonder no one can make a call or use Apps on a Smartphone! Get me out of my contract!!! It is not worth the paper it is written on!