Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9020 Someone from NSW thinks vodafone is rubbish at 30 Dec 2010 10:56:14 AM
Just switched two phones from Three to Vodafone 6 days ago ( eg Xmas eve), I can not believe the "no service" that I am getting from the vodafone network. On the three network had 3 to 4 bars 80% of the time, I know it is not the phones as I still have the 8 old phones that all report the same thing, No service. At the end of the day I think that Vodafone can do better by the following.
1) update your coverage maps, its ok if you can not cover every where. Just don't lie.
2) Put a action plan together that shows the roll out of new towers.
3) Merge quicker with Three's network!
There is a saying, build it and they will come, so come on Vodafone build some infrastructure ( hell you have the cash, see profit report!)
maybe next xmas I will get a tower near my house/work so we can use these phones.
1) update your coverage maps, its ok if you can not cover every where. Just don't lie.
2) Put a action plan together that shows the roll out of new towers.
3) Merge quicker with Three's network!
There is a saying, build it and they will come, so come on Vodafone build some infrastructure ( hell you have the cash, see profit report!)
maybe next xmas I will get a tower near my house/work so we can use these phones.