Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9031 Someone from NSW thinks vodafone is a bunch of idiots at 30 Dec 2010 11:14:05 AM
After being with Optus for 8 years without one problem - I stupidly switched to Vodafone as they were the only provider to carry a new model of phone I was interested in.
I made the switch and have had nothing but problems since.
Living in the inner west in Sydney I constantly get no signal and calls dropping out. It would sometimes take hours to receive an SMS. I had previously never had any problems with Optus at the same address.
I cant explain how frustrating it is when you really need to contact someone and you have no network coverage. You go through the process of switching the handset off and on. Turning 3G off and on. I have come very close to smashing the phone on the ground.
I could understand some people having network issues in regional areas - however i live in the inner west - 10 mins to the centre of the CBD!!!
I had enough so I thought I would call Vodafone and find out what the go is. First time I called in the morning at about 10am - the wait time was 35 mins. I tried again at 1pm - the wait time was 48 mins. Do they have 6 people working for the whole company???
I lodged a complaint via email and explained my frustration - two weeks later I back an email with a blanket list of things to try. I replied answering the questions - I have now waited a further two weeks with no response.
Why do we keep paying for a service that does not function?
I made the switch and have had nothing but problems since.
Living in the inner west in Sydney I constantly get no signal and calls dropping out. It would sometimes take hours to receive an SMS. I had previously never had any problems with Optus at the same address.
I cant explain how frustrating it is when you really need to contact someone and you have no network coverage. You go through the process of switching the handset off and on. Turning 3G off and on. I have come very close to smashing the phone on the ground.
I could understand some people having network issues in regional areas - however i live in the inner west - 10 mins to the centre of the CBD!!!
I had enough so I thought I would call Vodafone and find out what the go is. First time I called in the morning at about 10am - the wait time was 35 mins. I tried again at 1pm - the wait time was 48 mins. Do they have 6 people working for the whole company???
I lodged a complaint via email and explained my frustration - two weeks later I back an email with a blanket list of things to try. I replied answering the questions - I have now waited a further two weeks with no response.
Why do we keep paying for a service that does not function?