Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9052 Someone from SA thinks vodafone is Very bad at 30 Dec 2010 12:02:51 PM
Good day my wife and I received 2 iPhones on a vodafone contract since we first received the phones we have been complaining about poor signal and coverage.I was told to take the phones into the tea tree gully centre. The sim cards were swapped and I was told that the problems would go away. I did not I received my bill that month which was and still is outrageous. I complained with no avail. I refused to pay the bill and immediately the service was terminated. I paid and contacted vodafone again as neither of us could send or receive text messages I was told to reset the network settings a month ago but since then and still now we can not send or receive text messages. But I this morning received a text from vodafone saying that I owe them 570 dollars for the past months service. Could you please help me I need to get justice.My number is (MODERATED BY Vodafail - Best not to post your mobile number online.).
30 Dec 2010 12:17:36 PM: Hi, I have removed your mobile number from the post because it is not safe to post personal contact details on the wide open internet. This sounds like a pretty serious issue and if you can't through to anyone at Vodafone or they are not willing to help / compensate you then go directly to the TIO (http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp). On the contact form you can enter the amount of money you are disputing. However first contact Vodafone again today (if you haven't already), after all this attention they should be more willing to help. But if not lodge your complaint with the TIO immediately as it can take some time to get through. All the best. -Vodafail