Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9061 Someone from NSW thinks vodafone is Big at 30 Dec 2010 12:19:14 PM
I've signed a 12 month internet plan and have had some connection problems in the past but not as long as the one lately. For the past month I haven't been able to get onto the net and if so for about 5 minutes or so. I tried calling but there was a waiting time of 40 minutes. When I did finally get through, the indian call centre guy said that the problem would be solved in the next few days ( 3 weeks ago). I've then emaied VF and they have given me $39 credit as a "good will gesture". What's the use of giving me a credit of $39 when I'm using my mobie phone for my internet? The bill on my mobile is going up and I'm stuck with 6 more months on my VF usb contract.....I've then emailed VF once again and told them that I would like to break my contract if the connection kept failing and they advised me to call the 1555 number and call cetre. I don't think I can be put on hold for another 40 plus minutes using my mobile. Thanks for letting me vent alittle....