Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9098 Someone from NSW thinks vodafone is A joke at 30 Dec 2010 01:26:08 PM
Two days after I received my BlackBerry, pressing the trackball would no longer work. The "Customer Care" line was answered by a speech recognition system incapable of recognising any speech and after much trawling to find a number that would put me through to an options menu, I was subjected to a two hour long wait before a human answered and provided me with, of course, a useless solution. So arcane and impractical was the repair process that I've just worked around the problem. Suffice to say, the Vodafone retail store experience was equally parlous, with bad attitude thrown in. Even the store manager put me through to a so-called Customer Care line which only resulted in another marathon wait. Then, it's the same story of no coverage, dropped calls, emails ostensibly sent but never arriving, achingly slow data speeds. I have never had these problems with Telstra and am now being punished for signing up to a cheap deal with Vodafone -cheap for a very good reason. I will continue warning everyone I speak to against using Vodafone's services, if it can even be called such a thing.